Get in touch with us today, whatever your query. Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here.
No. 01, 9th Floor, Building A4, Phase 4.1, Optics Valley Software Park, No. 1 Guanshan Avenue, Donghu New Technology Development Zone, Wuhan City, Hubei Province.
Monday to Friday : 9AM-6PM
Email us at [email protected] or use the form below:
Frequently Asked Questions
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Yes! We ship worldwide. We provide the lowest possible shipping fees starting at $5.95. We may also offer free shipping occasionally.
The time frame for order delivery is divided into two parts:
Processing time: 1 – 3 Working Days.
Shipping time: 11 – 17 Working Days.
We accept payments through VISA, Mastercard, AMEX and PayPal.
Once your order is shipped, we will immediately send you an update through your email with a tracking code. You can then track your parcel here: Track Your Order
Note: Due to the carrier system, your tracking code information may take up to 48 business hours to be visible on the carrier website.
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email [email protected] and we’ll help find an alternative solution. You can see more information for order cancellation here: Order Cancellation
Customers have 30 days from the date of receive to change your mind and return the items without explaining the reason and Nora Silo has to issue a refund. You can request a return by contacting us at [email protected]. After receiving the return item, Nora Silo has to issue a refund back to customers’ account. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. Find return prolicy here: Return Policy