COVID-19 Delivery information in response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

Rate:

$5.95 flat rate for orders under $59 regardless of the weight of the product.

Free shipping for orders over $59.

Shipping Time:

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: 1 – 3 Working Days.
  • Shipping time: 11 – 17 Working Days.

For example, if you order a dress, it will take 1-3 business days of processing time and then 11-17 business days of shipping time. Therefore, you can expect to receive it in 12-20 business days if you choose Standard Shipping.

Also, once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.

If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at:

[email protected]

Shipping to P.O. boxes:

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

If you have any further questions, please don’t hesitate to contact us at:

[email protected]

Regarding taxes:

For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules

Note:

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.

In case of any question and unexpected delay you can always contact with our customer service.

Norasilo

No. 01, 9th Floor, Building A4, Phase 4.1, Optics Valley Software Park, No. 1 Guanshan Avenue, Donghu New Technology Development Zone, Wuhan City, Hubei Province.

Phone Number: +8618120588643

Email: [email protected]